Risk Management & BCP
Business Continuity Plan (BCP) & Risk Mitigation
We have established a robust framework to mitigate various risks (disasters, communication failures, security incidents) arising from rapid growth, safeguarding the interests of all stakeholders.
| Anticipated Risks / Disruptions | Countermeasures / BCP Policy |
|---|---|
| Large-scale Disasters / Pandemics | All key business processes are cloud-based, ensuring business continuity even in a fully remote environment. |
| VPN Server Failure | Implemented automatic connection to secondary servers to prevent communication disruption. |
| Mimico Service Outage | Immediate switch to "Recorded Resend Mode" to avoid communication breakdown. |
| Customer Response Confusion | Standardized notification templates and recovery procedures via Slack, email, and push notifications. |